A respected brand image can only be obtained in one way – by impressing your clients. Have you ever walked into a store and come into contact with a member of the customer service team who’s the epitome of grumpy and quite frankly, couldn’t give a damn about your requests? I know I have, and there’s nothing more frustrating. Unfortunately, not all employees are up to the job, but a pep talk here and there and you should be good to go! Customer services are hugely important for the success of your company, and so we’ve decided to help you out. Here are the ways in which you can inspire your employees to perform better and build stronger relationships with your clients.
What’s In It For Them?
Quite a lot, actually.
A customer will really take notice of high-quality customer service, regardless if they’re a brand new customer or have been a loyal asset to your company for years. Now that social media has become a huge part of our lives, it’s becoming more popular for happy customers to tweet or post about a member of staff who they were particularly happy with. Highlighting this to your employees and showing them the incredible career prospects that become available to them if they consistently produce a high standard of customer service – such as a potential promotion – can do wonders for overall business performance.
Appreciate Their Good Work
It can be really deflating when you try your best at something but receive no credit whatsoever. So much so, that we often stop trying our hardest after a while – but if this was to happen within your organisation, your standard of customer service would slowly depreciate, and nobody wants that within their company. Therefore, whenever an employee manages a customer service situation particularly well, or even if they tried their hardest but failed to get the outcome they were looking for, you should still notice their hard work! This way, they’ll feel inspired to try even harder next time and produce the standard of customer service that your organisation strives for.
Listen To Their Needs
Ultimately, producing a high standard of customer service feels near impossible when you’re in a foul mood, but you can prevent your employees from feeling this way if you make the work place feel fair. Every organisation should function like a democracy, where every employee is equal and has the opportunity to voice their opinion and contribute in group discussions. Whilst you don’t have to grant their wish, just giving them the time of day will inspire them to work harder for you, as there will be mutual respect from both parties.
Provide Them With Resources
Particularly for new employees, it can be difficult to really master the art of good customer service without the right knowledge. Like with every job, there is a set of rights and wrongs to providing customer service, and whilst meetings and training sessions are useful, you can’t schedule them 24/7. So, why not inspire your employees more by providing them with helpful resources, either from the Internet or books that you have at hand in the office? By learning from professionals, your employees are bound to spark some inspiration in their minds, and thus provide a seamless standard of customer service to your clients.